The development of an enterprise pay more attention to service . Offering good service is a very important part at the procedure of economy, and service to a company is more valuable than sales, therefore good customer service means the best brand of the company. Elder here has a professional team of customer service and technology support engineers , she has formed a set of complete system of customer service and are able to offer customers satisfied and circumspect service.

Service ahead of sales :

• Research consumers --- to know customer‘s request and make orientation of products;
• Products design --- design just according to customers actual need and can afford customers individual products;
• Project design --- according to the practice and the newest ideas of service to design fit project.
• Support of project negotiation --- serve customers accurate technology reference and business query, make customers to earn best benefits.

• Delivery on time, by ERP platform to make delivery on time and accurate at the basis of agreement.
• Training of knowledge of products offer customers professional training both products knowledge and the line of business;
• Technology support , offer technology support during customers' use , such as installation, sureness, maintenance and so on;
• Solving of problems, for any question it may be during using by customers , we'll effectively work out and give prompt response
  and handle it with suggestion from customers.
  
  Service after sales:
  
• Establish customers document files and follow up by schedule, work out customers new request and offer relative good help
  to customers
• Initiatively to communicate with customers and solve their difficulty in using in time.
• Customers lodge, for any unsatisfaction for both quality and service from customers , we'll solve it completely.
• Web service, we have web www.elderaudio.com for customer to look through to know our latest products and our new policy,
  and leave message as well, we'll give immediately response